Terms and Conditions for Orders and DeliveriesTilaus- ja toimitusehdot
Delivery Fees and Prices
Delivery fees include packaging and shipping costs via Posti.
Domestic delivery fees:
- Posti Smartpost: 7,90 €
- Free delivery on orders over 100 €
International delivery fees:
- Europe: 19,90 €
- Rest of the world: 49,90 €
(At the moment, we are unable to ship merchandise to the United States.)
You can also choose In-Store Pickup, in which case the delivery fee is 0 € regardless of the total order value. Orders can be collected from the Tappara Shop store at:
Kansikatu 1 LT 3
33100 Tampere, Finland
Your order will be ready for collection once you have received a confirmation email. Orders will be held for 14 days from the date the confirmation email is sent.
The delivery fee paid with an order covers one shipment of the package. If a package is returned to us because it has not been collected, you may either collect it from us or have it shipped again by paying a new delivery fee. A 20 € return and handling fee will be charged for orders that are not collected.
Delivery and Processing Time
Orders are generally delivered within 3–5 business days, with the exception of products customised or printed with a personal name or other details. The delivery time for customised products is approximately 7 business days.
If we are unable to deliver an ordered product within the estimated delivery time, we will contact you.
We reserve the right not to ship orders if the order information provided is incomplete.
For more information about Posti Smartpost parcel services, please visit Posti.fi.
Tappara Shop is not responsible for any delays or lost parcels caused by Posti.
Right of Exchange and Return
Please check your order immediately upon receipt. You have the right to exchange or return products within 14 days.
Products being exchanged or returned must be unused.
The right of exchange and return does not apply to printed or customised products (e.g. products with a name, number, etc.) or underwear.
If you have any questions regarding returns, please contact Tappara Shop Customer Service:
Phone: +358 20 7457 530
Email: verkkokauppa@tappara.fi